Building confidence and compassion in palliative care

Capecare nursing and care staff have taken part in specialised education and training during National Palliative Care Week, strengthening their skills and confidence in supporting residents, clients and families through end-of-life care.

Staff from our Busselton, Dunsborough and Community teams participated in the Program of Experience in the Palliative Approach (PEPA), delivered by an Aged Care Nurse Educator Charlotte Coulson from QUT Cancer and Palliative Care Outcomes Centre across two dedicated two-day training programs.

Our staff were freed from their usual workloads to fully immerse themselves in the learning experience, reflecting Capecare’s commitment to quality care and professional development.

The PEPA program supports the aged care workforce to build knowledge, practical skills and confidence in providing compassionate palliative and end-of-life care.

Through interactive workshops, discussions and scenario-based learning, staff explored communication, symptom management, advance care planning and ways to support residents and families during some of life’s most challenging moments.

At Capecare, we understand that compassionate palliative care is about far more than clinical support. It is about dignity, empathy, connection and ensuring people feel safe, respected and cared for throughout every stage of their journey.

This training helps equip our teams with the confidence and understanding to have meaningful conversations, respond to individual needs and provide comfort-focused care with compassion and professionalism.

The PEPA training was funded through an Australian Government Department of Health and Aged Care grant.

We thank all staff who participated for their commitment to continuous learning and for the compassionate care they provide to our residents, clients and families every day.

 

Our Nurses Our Future – The many paths of nursing at Capecare

This year’s International Nurses Day theme, Our Nurses. Our Future recognises the vital role nurses play in shaping stronger healthcare systems and healthier communities for generations to come.

At Capecare, that future is reflected in the many ways our nurses care, lead, educate and connect every day.

From graduate nurses beginning their careers to internationally experienced clinicians, educators, care coordinators and clinical leaders, nursing at Capecare is as diverse as the people who choose it.

Across residential aged care, community services and clinical leadership, Capecare’s nursing team brings compassion, expertise and humanity to every stage of ageing.

Learning and Leading

“I wanted to help develop the nurses of the future.” – Lisa Roberts

Lisa Roberts, Nurse Educator

For Nurse Educator Lisa Roberts, nursing has come full circle.

Originally from England, Lisa began her working life in aged care as a teenager and now supports and mentors nurses as Capecare’s Nurse Educator.

“I always wanted to be a nurse,” Lisa said.

“I worked from a Health Care worker up to Nurse Educator and learnt so much on the way from my peers and from the amazing people I have cared for.”

Throughout her career, Lisa has worked across acute care, community nursing and cancer services, experiences she says shaped both her perspective and her passion for teaching future nurses.

“I wanted to help develop the nurses of the future – how to care for people, to walk in their shoes and ensure they show dignity and respect.”

For Lisa, aged care nursing is deeply personal. “I feel it’s a privilege looking after our elders as they have so much life experience and tales to tell.”

Clinical Manager Satinder Gill also sees nursing as a profession filled with opportunity for growth.

After relocating from New Zealand, Satinder joined Capecare seeking new opportunities and leadership development.

“I chose Capecare for the growth opportunities and the chance to further enhance my skills and experience,” she said.

“What’s special about aged care nursing is supporting elderly people when they need it most while helping maintain their dignity and quality of life.”

Nursing careers can take many different paths

“One thing nursing has never been is boring.” – Kate Moore

Kate Moore, Primary Care Coordinator

Nursing offers diversity throughout a career.

For Primary Care Coordinator Kate Moore, no two days, or career stages, are ever the same.

“The best thing about nursing is the endless variety,” Kate said. “Every role brings new experiences, new people and new opportunities.”

Kate said her own experiences supporting ageing family members sparked a growing interest in aged care and helping people navigate complex systems.

“That experience inspired me to be part of making aged care more accessible, supportive and easier to understand for others.”

Rajesh Kharel also sees nursing as a profession filled with challenge, growth and constant learning.

Rajesh relocated from Finland to Australia seeking greater career opportunities and professional development within healthcare.

“Australia offers much better, faster career growth and higher-level opportunities for nurses,” he said.

Now working at Capecare, Rajesh says the diversity of nursing is what continues to inspire him.

“The different skills, emotions, challenges and opportunities make nursing a very exciting profession and I feel it makes me a better person every day.”

While acknowledging the emotional demands of nursing, Rajesh believes those experiences are also what make aged care meaningful.

“Working in aged care is a profound emotional journey – a mix of joy, attachment and loss.”

“It involves fostering deep, personal connections with residents and sharing in their life stories.”

Community Clinical Services Lead Lee Winning agrees that nursing opens unexpected doors.

“The diversity of career options and the flexibility to work regionally and remotely has allowed me to continue to grow in my role,” Lee said.

Lee’s nursing career has evolved from mental health and community nursing in the UK through to diabetes education, care coordination and clinical leadership roles in Australia.

“From there I moved into program management and now love supporting clinical staff, maintaining safe work practices and improving service delivery.”

The relationships at the heart of aged care nursing

“Residents aren’t just patients — you really get to know them.” – Jess Lou

Jess Lou, Registered Nurse

For many nurses at Capecare, the most rewarding part of aged care nursing is the relationships built with residents and families over time.

Registered Nurse Jess Lou said those connections are what make aged care unique.

“What I love most about nursing is the connection you build with people,” Jess said.

“You support someone not only clinically, but emotionally as well, helping them feel safe, heard and cared for during vulnerable moments.”

As a graduate nurse beginning her career, Jess said aged care offered the opportunity to form meaningful relationships while continuing to learn and grow professionally.

“Residents aren’t just patients you see briefly. You really get to know them, their histories, personalities and what matters most to them.”

Registered Nurse Shauna Renwick said supporting people through difficult times can be both rewarding and emotional.

“As cliched as it sounds, I love helping people,” she said. “It is very rewarding being able to support people through a hard time and help someone get closer to their health goals.”

Shauna relocated from Queensland to the South West and said the region’s coastline and community lifestyle made it an easy decision to stay.

“Aged care is special because you develop a great friendship with elderly clients from supporting them on an ongoing basis.”

International nurses bringing global experience to local care

“I am caring for someone else’s parents here.” – Tara Devi

Capecare Registered Nurse Tara Devi

Capecare’s nursing workforce also reflects the increasingly global nature of healthcare, with nurses bringing experience and perspectives from around the world.

Float Registered Nurse Tara Devi has worked in nursing for more than 25 years across Bhutan and Australia, including completing a PhD in Palliative Care.

“What I love about nursing is that special opportunity to be in people’s lives when it is often the most difficult times,” Tara said. “I hold that honour and privilege very close.”

After returning to Australia to reunite with family, Tara joined Capecare to continue her nursing journey in aged care.

“What I found special in aged care nursing is the bond we develop with residents and their families.”

In one of the most heartfelt reflections shared by the nursing team, Tara explained how caring for older people connects deeply to her own family.

“I often say I am not able to care for my ageing parents who are in Bhutan, but I am caring for someone else’s parents here — and that gives me immense joy.”

The future of care

International Nurses Day is an opportunity to recognise not only the care nurses provide today, but also the future they are helping shape.

At Capecare, nurses continue to play a vital role across residential care, community services, education, leadership and clinical innovation, supporting older people to live with dignity, comfort and connection.

From graduate nurses beginning their journey to experienced clinicians mentoring the next generation, each nurse brings their own story, strengths and pathway to the profession.

Together, they are helping shape the future of care in the South West.

8 professional women of varying ages and nationalities grouped togehter and smiling for the camera outside a blue wall with rose bushes in the background

Capecare setting new standards in dementia care

Capecare has officially reopened its newly refurbished Rosa Brook Wing, marking a significant milestone in the evolution of dementia care at the Busselton facility and in the South West.

Rosa Brook Wing provides a dedicated, purpose-designed environment for residents living with dementia and changes in cognition. The refurbishment was designed to create a more supportive, homelike setting promoting dignity, independence and wellbeing.

Originally opened in 2000, the wing has undergone a comprehensive transformation, incorporating contemporary dementia-friendly design principles and upgraded care infrastructure, made possible through funding from the Australian Government’s Aged Care Capital Assistance Program.

Capecare Chair Martha Ryan said the reopening reflected both the organisation’s history and its commitment to the future of care.

“Rosa Brook has long been an important part of Capecare’s story, and this refurbishment represents how far dementia care has come over the past two decades,” Martha said.

“Today, we better understand the importance of designing environments that support not just safety, but also connection, familiarity and a true sense of home. This redevelopment ensures we can continue to provide care that respects each person’s dignity and individuality.”

The redesigned wing includes enhanced communal areas, improved lighting, dementia-friendly wayfinding features, and carefully selected furnishings that balance safety, comfort and a homely feel.

At the official re-opening event, Capecare CEO Tim Nayton announced the launch of the organisation’s Dementia Support and Mental Wellbeing Program, an integrated strategy designed to support cognitive, emotional and social wellbeing across residential, community and retirement living services.

He said the project was part of a broader organisational focus on dementia and mental wellbeing.

“This is more than a building upgrade. It is part of a wider commitment to supporting people living with dementia to live well,”  Tim said.

“The Rosa Brook refurbishment, alongside our Dementia Support and Mental Wellbeing Program, reflects our focus on person-centred care, supporting each individual’s wellbeing, identity and quality of life.”

Home to 20 residents, Rosa Brook has been carefully designed to offer a calm and familiar environment for people living with dementia that eases confusion, reduces distress, while encouraging independence and meaningful daily experiences.

The refurbishment was undertaken by Interite, who designed and coordinated the interior fit-out using skilled local tradespeople, complemented by furnishings from Atama Furniture and European Bedding.

Capecare continues to play a leading role in delivering high-quality aged care services in regional Western Australia, with a strong focus on innovation, compassion and community connection.

The opening event featured a speech by John Reid who was a board member at Capecare for more than 30 years and was MC at the original opening event on 28 June 2000. Current Rosa Brook resident Elizabeth McMullen was also a special guest, helping to cut a celebratory cake with Martha and John to mark the re-opening.

View a video tour.

Time to Think program at Capecare expands

Capecare’s Time to Think hospital transition program has expanded to support clients with mild cognitive impairment.

Time to Think is a WA Government Department of Health program allowing older people more time to plan their next steps following a hospital stay. The program helps to free much-needed hospital beds and provides a dedicated support service for people while they plan their longer-term care arrangements.

The program commenced at Capecare in November 2025 and since that time, 41 clients have participated in Busselton.

Capecare has been working closely with WA Country Health Service and the broader Department of Health to provide older people in hospital the opportunity to continue their recovery with us and be supported to plan their next steps, whether it be to return home or residential care.

Following refurbishment of our Rosabrook Wing, we’ve been able to allocate most of the rooms in Monks Wing for Time to Think clients. This means we can now also support people living with mild cognitive impairment in the program. The remaining beds in Monks are being used for respite and permanent residential care.

Relocating Time to Think means we can expand our number of permanent beds, enabling us to provide additional care to community members in our Forest and Gracetown wings in Ray Lodge. Work has commenced, with room completion expected in May 2026.

PALM team members become permanent Capecare employees

It’s hard to believe it’s been four years since our first group of PALM team members (Pacific Australia Labour Mobility) arrived from Fiji,  bringing warmth, energy and a welcome boost to our Capecare team.

They joined Capecare at a time when the aged care sector was facing significant workforce shortages following COVID. Through our partnership with HealthX, we were able to welcome qualified and compassionate carers to support our residents and existing staff.

This first intake was particularly significant, as it was the first group of Pacific Island workers HealthX supported to come to Western Australia after state borders reopened.

Over the past four years, these team members have grown their skills and experience in aged care, while forming meaningful connections with residents and colleagues.

We’re now proud to celebrate an exciting milestone – four of the original six team members, Tama, Vika, Lomani and Lita, are now officially permanent Capecare employees.

Capecare Chief People Officer Pip Ayre commended the group for their hard work and dedication, and for the genuine care and kindness they show our residents every day.

Each of the women is now sponsored by Capecare on temporary resident visas, providing a pathway to permanent residency. This also opens the door for them to reunite with their families here in Australia.

The milestone was celebrated with a special afternoon tea — generously organised by the team themselves as a heartfelt gesture of thanks.

Combatting loneliness at Capecare

Loneliness is an increasingly documented issue and can strike seniors particularly hard, impacting mental and sometimes physical health.

Capecare actively strives to combat loneliness with a variety of lifestyle activities for our residents in Busselton and Dunsborough.

We recently signed up 8 of our Busselton residents to the Letters Against Isolation Program.

Operating across Australia, the UK, the USA and Canada, Letters Against Isolation connects letter writers to older people via an anonymous online portal.

The handwritten letters and cards are sent to our Lifestyle Team and distributed to residents who are suited to each letter.

This week, the postman arrived! Edie, Greg, and Sally received our first letters from the program.

The letters talked about family holidays to go fishing, childhood memories, and many different hobbies and pastimes.

Thank you, Letters in Isolation and your volunteer writers, for making a normal day just a little bit more special for our residents.

Capecare Carer Dee makes a huge impact

Dee Naikidi joined Capecare as part of our first intake of Pacific Australia Labour Mobility scheme carers back in 2022.
She has made a huge impact in that time. Our residents and staff adore her, and she won a HealthX Carer of the Year award in 2023 for her reliability, work ethic, mentorship, and flexibility.
Most significantly, Dee has been able to build her family in Fiji a home.
When Tropical Cyclone Yasa struck Fiji in December 2020, Dee’s family lost everything — their home was destroyed, forcing them to relocate to a makeshift camp. Determined to give her family a better life, Dee joined the PALM scheme, securing a job with Capecare as a carer.
In just seven months, her earnings enabled her to build a four-bedroom house for her parents and daughter, replacing the emergency shelter her family had lived in since the cyclone.
Here’s her story, filmed recently in Busselton and Fiji by the PALM Scheme.

Crafting at Capecare Busselton

Capecare Busselton residents recently participated in some fun craft activities inspired by Waitangi Day, the national day of New Zealand. Maori poi balls, or pom poms, made of wool provided a colourful activity for Silvia, Rae, Uta and Norma with help from Lifestyle Coordinator Katrina Spillman. The balls will be joined together for decorations and for dancing props. As a member of the Lifestyle team, Katrina coordinates a range of daily activities for residents that might include gentle gym, crafts, beach and garden walks, music shows and concerts.

Capecare resident Betty Trotter celebrates her 101st birthday

Capecare resident Betty Trotter celebrated her 101st birthday this year, recounting her most memorable life moments – and what a life it has been.

From her childhood growing up in Cottesloe with sister Pat, to training as a nurse, creating a rich life in Donnybrook with first husband Glen, remarrying at 82 and skydiving at the age of 92 … Betty has jumped at every opportunity thrown her way.

Owing her long life and limited number of illnesses to a good diet and keeping active, Betty remembers most fondly her time spent with first husband Glen in Donnybrook where she belonged to many different community groups.

“Because I was so involved with [Girl] Guiding when I was younger, when I moved to Donnybrook I pursued a number of community commitments.”

Betty also started Donnybrook’s first arts and crafts group, was on the hospital auxiliary delivering flowers and helping people in need and was one of the first local women to be active in Rotary where she was an exchange student counsellor.

“We would have many students stay with us before they went to their host families. I really enjoyed this because of my experience in Girl Guides,” she said.

“I loved the age group and being able to be part of the students’ experiences.”

She was also an avid golfer. “I played every week in Donnybrook, and my neighbour Kath, who was also a good friend and the captain, introduced me to pennants. But I decided to just play socially in the end and later became the treasurer for the ladies’ golf club – I held that position for quite a while.”

When Betty was 92 years old, another unexpected opportunity came her way when her grandson offered to take her on her first skydive, an achievement she says was one she was ‘most proud of’.

“I was with my daughter, her husband, and my grandson in Jurien Bay, where they live, and my grandson had gotten involved in the skydiving group and was learning all the roles,” she said.

“One day when I was visiting them, he talked me into doing a jump and organised for me to go up to 15,000 feet, which was the highest jump.”

“I didn’t scream when I jumped. It was such a beautiful day – I remember the sea looking like glass, I could see little fishing boats, and the coastline. It was lovely, I really enjoyed it,” she said.

Betty has even appeared on TV but it wasn’t because she went to acting school. While at Fiona Stanley Hospital for a transcatheter aortic valve replacement operation at age 94, Betty was approached by heart surgeon Dr Nikki Stamp who asked if she would be a guest on her television show Heartbeat: The miracle inside you.

“I decided to do it because I was passionate about health,” Betty said.

“Dr Nikki is a wonderful woman. There were only five doctors in WA at the time who specialised in these heart operations, and Dr Nickki interviewed me for the show after my operation.”

The show is available to watch on ABC iView as an episode on science show Catalyst (watch from 48:13 and as well as the operation interview and footage, you can also see her skydiving!)

When Betty was 99, she met Governor Kim Beazley due to her 30-year membership with the War Widows Guild.

“I received a letter in the mail asking if I would go to an afternoon tea for members, and it was being held by the then Governor Kim Beasley,” she said.

“I sat at a table with Kim’s wife and a few other people who were widows from the Vietnam War, and after the tea Mr Beazley came up to me and gave me a gift – I was the only person at the tea who received one.”

Betty had a full family life in addition to her number of community commitments, raising four children with Glen – three boys and a girl who she is extremely close to.

She would holiday with her family in Busselton throughout their marriage, but her life remained in Donnybrook with Glen working on the farm and butcher shop.

Eventually the couple moved to the RAAF Estate in Merriwa, north of Perth, after Glen was diagnosed with Parkinsons and suffered other vascular complications from his time in the war. Betty remained at their Merriwa home for years after Glen passed away.

Following in her mother’s footsteps, Betty also did a lot of travelling throughout her life noting her favourite places as Scotland, Norway, and Austria.

Her nursing background also followed on from her mother, with her sister Pat also training as a nurse before moving to New Zealand.

“When I was young, I was a quite naughty girl,” she said. “But I loved school and my time at PLC. My sister didn’t like it as much but we both ended up doing the same thing – nursing.”

Betty received three proposals throughout her life – the first from a Melbourne boy, the second her husband Glen, and the third, at 82-years-old from Lloyd Trotter, which she accepted.

Betty moved to Capecare in October 2022, from her home in Merriwa, and said moving from independent living to assisted living had been tough at first but she settled in quicker than she expected.

“The staff are wonderful, they really are. They spoil me,” she said.

“They always come up to me and throw their arms around me. I don’t have any favourites – they’re all great.”

Happy 101st year Betty from everyone at Capecare! Keep making the most of every opportunity.

Capecare is the largest regional based independent aged care provider in Western Australia, existing to serve the needs of our older people in the Capes Region.

For more than 60 years Capecare has served the needs of our older people in the Capes Region and is the largest regional based independent aged care provider in Western Australia.

For more information on Capecare’s independent living, community and home care, respite, and residential care services visit www.capecare.com.au

Lions Club donation a game-changer for Capecare residents

The Lions Club of Busselton has enhanced the lives of Capecare residents living with cognitive and/or mobility impairment thanks to a significant donation.

The Club purchased and donated to Capecare Busselton residents a Tovertafel,  designed to promote more joyful, social connections for seniors living with dementia through its wide range of interactive games.

The augmented reality gaming system uses light animation to help with cognitive challenges.

The games are designed to engage seniors in a purposeful play experience, increasing activity, connections, fun and learning opportunities, whilst creating memorable moments.

The Lions Club of Busselton has had a long and fruitful relationship with Capecare. President Ray Neil said making a meaningful contribution to the community is what being a part of the Lions is all about.

“This is a project that has been some time in the making,” Ray said.

A number of Lions Club members were on hand at Capecare for the state-of-the-art games console’s official handover and unveiling.

They were rewarded with huge smiles and laughter from the first residents to participate in the interactive activities.

Capecare Acting CEO, Philippa Ayre said the donation will have a positive impact on residents.

“An enormous thank you to the Busselton Lions. We are extremely grateful for their continued support in enabling us to continue to improve the lives of our residents,” she said.

“We love working with community organisations with shared values to identify opportunities for fundraising, donations and sponsorship.”

Capecare is the largest regional based independent aged care provider in Western Australia, existing to serve the needs of our older people in the Capes Region.

For more than 60 years Capecare has served the needs of our older people in the Capes Region and is the largest regional based independent aged care provider in Western Australia.

For more information on Capecare’s independent living, community and home care, respite, and residential care services visit www.capecare.com.au

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