Building confidence and compassion in palliative care

Capecare nursing and care staff have taken part in specialised education and training during National Palliative Care Week, strengthening their skills and confidence in supporting residents, clients and families through end-of-life care.

Staff from our Busselton, Dunsborough and Community teams participated in the Program of Experience in the Palliative Approach (PEPA), delivered by an Aged Care Nurse Educator Charlotte Coulson from QUT Cancer and Palliative Care Outcomes Centre across two dedicated two-day training programs.

Our staff were freed from their usual workloads to fully immerse themselves in the learning experience, reflecting Capecare’s commitment to quality care and professional development.

The PEPA program supports the aged care workforce to build knowledge, practical skills and confidence in providing compassionate palliative and end-of-life care.

Through interactive workshops, discussions and scenario-based learning, staff explored communication, symptom management, advance care planning and ways to support residents and families during some of life’s most challenging moments.

At Capecare, we understand that compassionate palliative care is about far more than clinical support. It is about dignity, empathy, connection and ensuring people feel safe, respected and cared for throughout every stage of their journey.

This training helps equip our teams with the confidence and understanding to have meaningful conversations, respond to individual needs and provide comfort-focused care with compassion and professionalism.

The PEPA training was funded through an Australian Government Department of Health and Aged Care grant.

We thank all staff who participated for their commitment to continuous learning and for the compassionate care they provide to our residents, clients and families every day.

 

Our Nurses Our Future – The many paths of nursing at Capecare

This year’s International Nurses Day theme, Our Nurses. Our Future recognises the vital role nurses play in shaping stronger healthcare systems and healthier communities for generations to come.

At Capecare, that future is reflected in the many ways our nurses care, lead, educate and connect every day.

From graduate nurses beginning their careers to internationally experienced clinicians, educators, care coordinators and clinical leaders, nursing at Capecare is as diverse as the people who choose it.

Across residential aged care, community services and clinical leadership, Capecare’s nursing team brings compassion, expertise and humanity to every stage of ageing.

Learning and Leading

“I wanted to help develop the nurses of the future.” – Lisa Roberts

Lisa Roberts, Nurse Educator

For Nurse Educator Lisa Roberts, nursing has come full circle.

Originally from England, Lisa began her working life in aged care as a teenager and now supports and mentors nurses as Capecare’s Nurse Educator.

“I always wanted to be a nurse,” Lisa said.

“I worked from a Health Care worker up to Nurse Educator and learnt so much on the way from my peers and from the amazing people I have cared for.”

Throughout her career, Lisa has worked across acute care, community nursing and cancer services, experiences she says shaped both her perspective and her passion for teaching future nurses.

“I wanted to help develop the nurses of the future – how to care for people, to walk in their shoes and ensure they show dignity and respect.”

For Lisa, aged care nursing is deeply personal. “I feel it’s a privilege looking after our elders as they have so much life experience and tales to tell.”

Clinical Manager Satinder Gill also sees nursing as a profession filled with opportunity for growth.

After relocating from New Zealand, Satinder joined Capecare seeking new opportunities and leadership development.

“I chose Capecare for the growth opportunities and the chance to further enhance my skills and experience,” she said.

“What’s special about aged care nursing is supporting elderly people when they need it most while helping maintain their dignity and quality of life.”

Nursing careers can take many different paths

“One thing nursing has never been is boring.” – Kate Moore

Kate Moore, Primary Care Coordinator

Nursing offers diversity throughout a career.

For Primary Care Coordinator Kate Moore, no two days, or career stages, are ever the same.

“The best thing about nursing is the endless variety,” Kate said. “Every role brings new experiences, new people and new opportunities.”

Kate said her own experiences supporting ageing family members sparked a growing interest in aged care and helping people navigate complex systems.

“That experience inspired me to be part of making aged care more accessible, supportive and easier to understand for others.”

Rajesh Kharel also sees nursing as a profession filled with challenge, growth and constant learning.

Rajesh relocated from Finland to Australia seeking greater career opportunities and professional development within healthcare.

“Australia offers much better, faster career growth and higher-level opportunities for nurses,” he said.

Now working at Capecare, Rajesh says the diversity of nursing is what continues to inspire him.

“The different skills, emotions, challenges and opportunities make nursing a very exciting profession and I feel it makes me a better person every day.”

While acknowledging the emotional demands of nursing, Rajesh believes those experiences are also what make aged care meaningful.

“Working in aged care is a profound emotional journey – a mix of joy, attachment and loss.”

“It involves fostering deep, personal connections with residents and sharing in their life stories.”

Community Clinical Services Lead Lee Winning agrees that nursing opens unexpected doors.

“The diversity of career options and the flexibility to work regionally and remotely has allowed me to continue to grow in my role,” Lee said.

Lee’s nursing career has evolved from mental health and community nursing in the UK through to diabetes education, care coordination and clinical leadership roles in Australia.

“From there I moved into program management and now love supporting clinical staff, maintaining safe work practices and improving service delivery.”

The relationships at the heart of aged care nursing

“Residents aren’t just patients — you really get to know them.” – Jess Lou

Jess Lou, Registered Nurse

For many nurses at Capecare, the most rewarding part of aged care nursing is the relationships built with residents and families over time.

Registered Nurse Jess Lou said those connections are what make aged care unique.

“What I love most about nursing is the connection you build with people,” Jess said.

“You support someone not only clinically, but emotionally as well, helping them feel safe, heard and cared for during vulnerable moments.”

As a graduate nurse beginning her career, Jess said aged care offered the opportunity to form meaningful relationships while continuing to learn and grow professionally.

“Residents aren’t just patients you see briefly. You really get to know them, their histories, personalities and what matters most to them.”

Registered Nurse Shauna Renwick said supporting people through difficult times can be both rewarding and emotional.

“As cliched as it sounds, I love helping people,” she said. “It is very rewarding being able to support people through a hard time and help someone get closer to their health goals.”

Shauna relocated from Queensland to the South West and said the region’s coastline and community lifestyle made it an easy decision to stay.

“Aged care is special because you develop a great friendship with elderly clients from supporting them on an ongoing basis.”

International nurses bringing global experience to local care

“I am caring for someone else’s parents here.” – Tara Devi

Capecare Registered Nurse Tara Devi

Capecare’s nursing workforce also reflects the increasingly global nature of healthcare, with nurses bringing experience and perspectives from around the world.

Float Registered Nurse Tara Devi has worked in nursing for more than 25 years across Bhutan and Australia, including completing a PhD in Palliative Care.

“What I love about nursing is that special opportunity to be in people’s lives when it is often the most difficult times,” Tara said. “I hold that honour and privilege very close.”

After returning to Australia to reunite with family, Tara joined Capecare to continue her nursing journey in aged care.

“What I found special in aged care nursing is the bond we develop with residents and their families.”

In one of the most heartfelt reflections shared by the nursing team, Tara explained how caring for older people connects deeply to her own family.

“I often say I am not able to care for my ageing parents who are in Bhutan, but I am caring for someone else’s parents here — and that gives me immense joy.”

The future of care

International Nurses Day is an opportunity to recognise not only the care nurses provide today, but also the future they are helping shape.

At Capecare, nurses continue to play a vital role across residential care, community services, education, leadership and clinical innovation, supporting older people to live with dignity, comfort and connection.

From graduate nurses beginning their journey to experienced clinicians mentoring the next generation, each nurse brings their own story, strengths and pathway to the profession.

Together, they are helping shape the future of care in the South West.

8 professional women of varying ages and nationalities grouped togehter and smiling for the camera outside a blue wall with rose bushes in the background

PALM team members become permanent Capecare employees

It’s hard to believe it’s been four years since our first group of PALM team members (Pacific Australia Labour Mobility) arrived from Fiji,  bringing warmth, energy and a welcome boost to our Capecare team.

They joined Capecare at a time when the aged care sector was facing significant workforce shortages following COVID. Through our partnership with HealthX, we were able to welcome qualified and compassionate carers to support our residents and existing staff.

This first intake was particularly significant, as it was the first group of Pacific Island workers HealthX supported to come to Western Australia after state borders reopened.

Over the past four years, these team members have grown their skills and experience in aged care, while forming meaningful connections with residents and colleagues.

We’re now proud to celebrate an exciting milestone – four of the original six team members, Tama, Vika, Lomani and Lita, are now officially permanent Capecare employees.

Capecare Chief People Officer Pip Ayre commended the group for their hard work and dedication, and for the genuine care and kindness they show our residents every day.

Each of the women is now sponsored by Capecare on temporary resident visas, providing a pathway to permanent residency. This also opens the door for them to reunite with their families here in Australia.

The milestone was celebrated with a special afternoon tea — generously organised by the team themselves as a heartfelt gesture of thanks.

Capecare strengthens palliative care through national initiative

Capecare is proud to be participating in the End of Life Directions for Aged Care (ELDAC) initiative – a nationally recognised program designed to support aged care providers to improve palliative care, strengthen advanced care planning, and build stronger connections across health and community services.

The ELDAC project is funded by the Australian Government Department of Health and Aged Care and delivered through a partnership of three universities and national organisations representing aged care, palliative care and primary care.

What is palliative care?

Palliative care is a compassionate and supportive approach that aims to enhance quality of life for individuals living with a life-limiting illness, and for the families and carers supporting them.

It focuses on preventing and relieving suffering through early identification of needs, careful assessment, and effective management of pain and other concerns. This includes physical, psychological, emotional, cultural and spiritual support, ensuring each person’s care is respectful, individualised, and aligned with their values.

What is ELDAC?

The ELDAC model provides a practical framework for improving how aged care services respond to changing health needs and end-of-life care. It supports providers to strengthen:

  • Advance Care Planning
  • Assessing palliative care needs
  • Responding to deterioration
  • Working collaboratively with families, GPs and allied health professionals
  • Connecting with wider palliative care services

This approach can contribute to reduced hospital admissions, shorter hospital stays, and improved quality of life outcomes for older Australians receiving care in residential aged care and in the community.

Capecare’s ELDAC journey

Capecare commenced the ELDAC journey at our Dunsborough facility in November 2025. We will commence at our Busselton facility and in our Community care services in May 2026.

As part of ELDAC, we are focusing on raising awareness and strengthening our approach to palliative and end-of-life care through:

  • targeted meetings and planning activities
  • increased collaboration with GPs and allied health professionals
  • improved access to trusted, evidence-based resources and tools
  • building staff capability through education and training
  • supporting stronger communication and care planning with residents, clients and families

Staff across our Busselton and Dunsborough residential care facilities and community care will have access to a collection of free, evidence-based information, tools and resources developed through ELDAC and supported by trusted programs including palliAGED and Advance Care Planning Australia.

A key part of Capecare’s participation includes support from the Program of Experience in the Palliative Approach (PEPA).

Benefits for Capecare and our community

Capecare’s involvement in ELDAC is expected to deliver wide-ranging benefits, including:

  • stronger support to provide palliative care through structured frameworks and planning
  • access to trusted evidence-based resources and online tools
  • increased education and training to build confidence and expertise
  • greater confidence for staff, volunteers, residents and families
  • a valuable learning opportunity across our entire organisation
  • cost efficiency through grant-funded training opportunities
  • strengthened networks with local palliative care services, GPs and allied health professionals

Capecare is committed to providing compassionate, high-quality care that supports dignity, comfort and choice. The ELDAC initiative is an important step in strengthening our palliative approach and ensuring residents and clients receive the right care, at the right time, in the right place.

We look forward to continuing this journey and sharing further updates as the program expands across our communities.

Award for Clinical Coordinator Alvin Dube demonstrates Capecare values

At Capecare, we’re committed to nurturing the next generation of healthcare professionals. By actively supporting nursing and care trainees through clinical placements with educational institutions across Australia, we’re investing in a future where dedicated, skilled staff provide exceptional care to our residents and strengthen our team.

We were delighted to learn last week that Capecare Clinical Coordinator Alvin Dube has been recognised with the Outstanding Preceptor Award through the Clinical Placements with Older People Program (CPOP). The award honours his excellence in mentorship and the positive impact he’s made on student nurses during their placements.

A mentor who makes a difference

The recognition came through a heartfelt nomination from a student nurse who experienced first-hand Alvin’s exceptional approach to teaching and care:

“Alvin brought a wealth of knowledge to every buddy shift I had with him and approached teaching with so much patience, clarity, and genuine care. He consistently emphasised that caring for the elderly involves not only the individual, but also their entire family – a perspective that has shaped my understanding of compassionate, person-centred care.

“From the very beginning, Alvin made me feel valued as a student. He took the time to ask, ‘What can I teach you?’ A simple question that had a lasting impact on me. It demonstrated his genuine commitment to my learning and made me feel safe asking questions while growing in confidence. Thanks to his support, my confidence has soared throughout this placement.

Alvin also made the effort to walk me through procedures step by step, never rushing, and always ensuring I understood the ‘why’ behind the ‘how.’ His dedication to both patient care and teaching is truly inspiring, and I feel incredibly fortunate to have had the opportunity to learn from such an amazing nurse.”

Building a legacy of care

CEO Tim Nayton said Alvin’s award reflected the values at the heart of Capecare – compassion, respect, partnership, and a commitment to person-centred care.

“His ability to inspire confidence in emerging nurses while maintaining the highest standards of resident care exemplifies the quality of our team,” Tim said.

“We are so lucky to have Alvin caring for our residents and being part of the Capecare family. Thank you, Alvin, for everything you do.”

The Clinical Placements with Older People Program is funded by the Australian Government Department of Health, Disability and Ageing and led by the University of Canberra in partnership with Curtin University, Edith Cowan University, the University of the Sunshine Coast, Central Queensland University, Southern Cross University, and the University of Tasmania.

Two men smiling with a certificate.

Clinical Coordinator Alvin Dube with Capecare CEO Tim Nayton and Alvin’s award , demonstrating Capecare values in action

Celebrating our Capecare Champions

We celebrate our incredible team every day — but Aged Care Employee Day is a special opportunity to shine an even brighter light on the people who make aged care truly meaningful.
 
Our employees bring compassion, professionalism and tireless commitment to their roles every day, caring for our residents in ways that go far beyond routine. Whether it’s through clinical expertise, personal support, meaningful conversation or simply offering a warm smile, they contribute to the wellbeing, dignity and comfort of older people in our community — and make a lasting difference in their lives.
 
We are incredibly fortunate to have a team at Capecare that embraces our values and works together to help people thrive as they age. From care staff and nurses to lifestyle coordinators, hospitality workers, volunteers and support staff — every person plays a vital role in creating a warm, supportive and respectful environment for our residents.
 
Thank you for your unwavering dedication, your compassion, and for bringing heart into every part of your work.
 
Happy Aged Care Employee Day — we are so grateful for you.

Capecare Carer Dee makes a huge impact

Dee Naikidi joined Capecare as part of our first intake of Pacific Australia Labour Mobility scheme carers back in 2022.
She has made a huge impact in that time. Our residents and staff adore her, and she won a HealthX Carer of the Year award in 2023 for her reliability, work ethic, mentorship, and flexibility.
Most significantly, Dee has been able to build her family in Fiji a home.
When Tropical Cyclone Yasa struck Fiji in December 2020, Dee’s family lost everything — their home was destroyed, forcing them to relocate to a makeshift camp. Determined to give her family a better life, Dee joined the PALM scheme, securing a job with Capecare as a carer.
In just seven months, her earnings enabled her to build a four-bedroom house for her parents and daughter, replacing the emergency shelter her family had lived in since the cyclone.
Here’s her story, filmed recently in Busselton and Fiji by the PALM Scheme.

Celebrating Our Capecare Nurses | International Nurses Day

At Capecare, we are proud to shine a light on the incredible work of our dedicated nursing team who care for clients and residents across Busselton, Dunsborough, and the wider South West community.

This International Nurses Day (12 May), we recognise and celebrate the compassion, expertise, and commitment our nurses bring to their roles every single day.

In the video linked below, we profile three of our amazing nurses, offering a glimpse into their day-to-day work and the meaningful relationships they build with those they support.

While we’re grateful for our nurses every day, 12 May — Florence Nightingale’s birthday — is a special reminder to honour the nurses in our lives.

Take a moment today to say thank you, check in, and show your appreciation.

With heartfelt thanks, From all of us at Capecare

Capecare International Nurses Day video

 

 

Capecare thanks local emergency services

Capecare Dunsborough’s management fired up the BBQs at their Naturaliste Terrace facility last Thursday to thank local fire brigades and emergency services personnel.

Capecare CEO Tim Nayton acknowledged both the emergency services personnel for protecting residents and facilities during the recent Dunsborough fires, and also his staff who were working on the day.

Tim was at Capecare Dunsborough at the time of the fires and said, while obviously concerned about what was happening on the reserve across the road from the facility, it was reassuring to see the services in action.

“To watch the emergency services teams and know that there was that level of support was amazing to experience, and to witness the confident way, what became quite a threatening fire, was managed,” Tim said.

The BBQ was attended by DFES Area Officer Andy Thompson, Mayor Phill Cronin, Ben Small, Liberal representative for Forrest and a number of professional and volunteer firefighters, Capecare staff who worked on the day of the fire, and Armstrong Village residents and their families.

Andy Thompson also thanked volunteers and said the incident response ran like clockwork thanks to practical exercises carried out with Capecare.

“To our volunteers, thank you. They’ve had a busy past couple of months, including turning out to Windy Harbour and various other fires.

“The accolades also go out to Capecare staff and management. Thanks to pre-planning and on-site training and evacuation drills carried out last year, it went like clockwork.

“Staff knew we were going to ‘protect in place’, which we had planned. We had the resources here, which the volunteers are trained for, and working with Capecare staff and management was faultless. It couldn’t have gone any better.

“It goes to show the strength of all of us working together in the community and the number of volunteers that we have… Fire, Search and Rescue, SES, St John Ambulance… it was a fantastic response and hats off to everybody.”

Mayor Phill Cronin, who was a volunteer firefighter on the day, reiterated the community response.

“As I’m driving down the road, I see a big billow of smoke in the distance. The radio’s chattering. The sirens are going off. The Dunsborough guys were having a bit of trouble at their own fire station. Then I’m hearing: ‘Capecare, get down there’. We get down to Cape Nat, and there’s smoke everywhere.

“We had 125 firefighters. We had 50 units down there. We had two helicopters. The whole point was how we all came together. The DFES guys, they were protecting the structures, we were doing the bush. There were queues of St John Ambulance people down there. DFES were setting up an incident support group. It was all done professionally. We also had a lot of the City (of Busselton) involved.

“At the end of the day, we didn’t lose any properties. There were no injuries. there was no loss of life.

“Everybody here, you all played a part, you made people feel safe. The Capecare guys were out there as well, getting wet and smoky. but we all did a great job and look, I really want to say thank you. Thank you for this event to recognise this and bring us all together.

“The next thing that we are doing is getting the reserve back to how it was. We instantly go into recovery mode.  One thing we’ve learned is recovery is the quickest thing that we can get on top of rather than leaving it weeks down the line,” Mayor Cronin said.

Tim concluded by praising the amazing community spirit, also demonstrated by the generosity of wineries and breweries approached for the event. Special thanks to Shelter Brewing, Eagle Bay Brewing, Baileys Brewing, Skigh Wines, the  Highbury Project and Cape Cellars.

Crafting at Capecare Busselton

Capecare Busselton residents recently participated in some fun craft activities inspired by Waitangi Day, the national day of New Zealand. Maori poi balls, or pom poms, made of wool provided a colourful activity for Silvia, Rae, Uta and Norma with help from Lifestyle Coordinator Katrina Spillman. The balls will be joined together for decorations and for dancing props. As a member of the Lifestyle team, Katrina coordinates a range of daily activities for residents that might include gentle gym, crafts, beach and garden walks, music shows and concerts.

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