• Private Home Care Services

Choose the home care services you need and pay for them directly, without waiting for government funding or completing a My Aged Care assessment.

Flexible support, when you need it

Capecare’s Private Home Care Services give you greater choice over the support you receive, how often it is provided and when it takes place.

Private home care may be suitable if you would like to:

  • begin receiving support quickly
  • receive care while waiting for a My Aged Care assessment or government funding
  • purchase only the services you need
  • add extra support to your existing CHSP or Support at Home services
  • arrange short-term help after illness, injury or a hospital stay
  • receive ongoing assistance to remain safe and independent at home
  • choose the timing and frequency of your services
  • increase, reduce, pause or cancel your support as your circumstances change.

Services can generally begin within one week, depending on the type of support required, your location and current service availability.

Who are Private Home Care Services for?

Private Home Care Services are available to people who would benefit from practical or clinical support at home and prefer to pay directly for the services they receive.

They may be suitable for:

  • people who are not eligible for government-funded aged care
  • people waiting for a My Aged Care assessment or government funding
  • existing CHSP or Support at Home clients who would like additional services
  • people needing short-term support after a hospital stay, illness or injury
  • carers arranging extra help for a family member
  • people who are ageing and would like some assistance to remain safe, comfortable and independent at home.

You do not need a My Aged Care assessment, government funding approval or referral to access Capecare’s Private Home Care Services.

Before clinical services begin, we may ask for relevant medical information, medication details or care instructions to help us provide safe and appropriate support. Our team will discuss any information required with you during your assessment.

A family member, carer or another trusted person can enquire on your behalf, with your permission.

Contact Capecare directly to discuss the support you need. 

Home care services provided by Capecare

Private home care clients can access all of Capecare’s home care services.

Services can be arranged individually or combined to create support that suits your needs, preferences and daily routine. Support may be short term or ongoing and can be adjusted as your circumstances change.

Find our services here.

How to get started

1. Contact Capecare

Contact our Community team directly to discuss the services you are looking for.

You do not need to contact My Aged Care or obtain a GP or hospital referral before speaking with us.

2. Have a free assessment

A member of our Community team will talk with you about your needs, preferences, health information and goals.

Your initial assessment is free and helps us understand which services may be suitable and whether any medical information or care instructions are required.

3. Agree on your services and costs

Together, we will develop a personalised service plan outlining:

  • the support to be provided
  • when and how often services will be delivered
  • your preferences and goals
  • the outcomes you would like to achieve.

We will explain the current fees and charges and provide you with a service agreement before support begins.

The agreement will also explain how you can increase, reduce, pause or cancel your services, including any notice periods or charges that may apply.

A one-off $500 establishment fee applies when you commence services.

4. Start receiving support

Once your assessment, service plan and agreement are complete, services can generally begin within one week.

The exact start date will depend on the type of support required, your location and current service availability. Our team will keep you informed and arrange a commencement date with you.

Your regular point of contact

As a private home care client, you will have a regular Client Services Coordinator who will be your main point of contact.

Your Client Services Coordinator will:

  • help coordinate your services
  • answer questions about your support
  • review how your services are working
  • help you increase, reduce or change services
  • remain a familiar contact as your needs or circumstances change.

With your permission, they can also communicate with family members, carers and health professionals involved in your care.

What will Private Home Care Services cost?

Ongoing service costs

The cost of your support will depend on:

  • the type of service you receive
  • the length and frequency of visits
  • the day and time the service is provided
  • any applicable travel charges.

The minimum visit length is one hour.

Weekday, evening, weekend and public holiday rates, along with any other applicable charges, are detailed in Capecare’s Private Home Care Services Fee Schedule. (add link)

Travel charges

Travel is charged at $1 per kilometre within Capecare’s service area, where applicable.

Our team will explain when travel charges apply before your services begin.

How can I pay?

Clients can pay:

  • by invoice, or
  • through fortnightly direct debit.

Private Home Care Services are paid for directly by the client and cannot be charged to another funding source.

Existing CHSP or Support at Home clients can still purchase additional private home care services, but the cost of those additional services must be paid privately.

View our fee schedule

View Capecare’s Private Home Care Services Fee Schedule for current service rates, establishment fees, travel costs and applicable weekday, evening, weekend and public holiday charges. View our Private Home Care Services Fee Schedule.

We will explain the expected costs and provide you with the current fee schedule before your services begin.

Why choose Capecare?

Capecare has been supporting older people in the South West for 65 years. As a local, not-for-profit organisation, we are committed to providing care that is personal, reliable and shaped around what matters to you.

Private Home Care Services give you the flexibility to:

  • contact Capecare directly
  • start support quickly
  • purchase only the services you need
  • choose short-term or ongoing assistance
  • have greater choice over the timing and frequency of services
  • add extra services to your government-funded care
  • adjust your support as your circumstances change.

You will have a regular Client Services Coordinator who understands your needs and remains a familiar point of contact throughout your care.

With services including personal care, nursing, allied health, help around the home, transport, respite and social support, we can provide a broad range of assistance through one trusted local organisation.

Capecare also provides government-funded home care, residential respite, residential aged care and retirement living. This means we can continue to support you and your family if your circumstances or care needs change in the future.

FAQs

No. You can contact Capecare directly and do not need a My Aged Care assessment or government funding approval.

No. A GP or hospital referral is not required to access our nursing, allied health or restorative care services.

We may need relevant medical information or care instructions before some clinical services begin. We will discuss this with you during your assessment.

Services can generally begin within one week once your assessment, service plan and agreement are complete.

The exact timing will depend on the services required, your location and current availability.

Yes. You can choose the services you need and discuss your preferred days, times and frequency with our team.

Service arrangements will depend on your needs, safety, location and staff availability.

Yes. Private Home Care Services can provide support while you wait for a My Aged Care assessment, CHSP services or Support at Home funding.

Yes. Existing CHSP and Support at Home clients can purchase additional Private Home Care Services.

These extra services are paid for directly and are separate from your government-funded support.

Yes. You can arrange short-term support following illness, injury or hospital, while your regular carer is unavailable, or during another temporary change in circumstances.

You can also arrange ongoing support.

Yes. Private Home Care Services can be adjusted as your needs or circumstances change.

You can discuss increasing, reducing or pausing your support with your Client Services Coordinator. You can also cancel your services if you no longer need them.

Your service agreement will explain any required notice periods, cancellation arrangements and applicable charges.

Yes. Rates may vary depending on the day and time services are provided.

Weekday, evening, weekend and public holiday rates are listed in Capecare’s Private Home Care Services Fee Schedule.

You can pay by invoice or fortnightly direct debit.

No. Private Home Care Services must be paid for directly by the client and cannot be billed to another funding source.

Have further questions? We’d love to help.

Call Capecare’s Community Team on 08 9750 2097

Or email community@capecare.com.au

Busselton

20 Ray Ave
Busselton WA 6280
Ph: 08 9750 2000
Fax: 08 9755 4696
reception@capecare.com.au

Dunsborough

171 Naturaliste Tce
Dunsborough WA 6281
Ph: 08 9786 5555
Fax: 08 9786 5508
reception.duns@capecare.com.au

Capecare Community Home Care

Ph: 08 9750 2097
community@capecare.com.au

Capecare acknowledges the Wadandi people as the Traditional Custodians of Noongar Boodja and honour Elders past and present. We recognise their enduring connection to this land and our shared commitment to care for our community.

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