Employment Vacancy

Position Title: Receptionist Dunsborough

Direct Supervisor: Senior Administration Assistant

Direct reports: Nil

Main Purpose of Position

The primary purpose of this role is to be responsible for the administrative functions at front office and establishing and maintaining positive and collaborative relationships with residents and visitors


Occupational Safety & Health


Standards of Performance

  • Observe and comply with all health and safety instructions, procedures, signs and notices relating to your work and correctly use the appropriate protective clothing and equipment supplied.
  • Maintain good housekeeping at all times.
  • Use correct documented procedures to correct, if possible, and immediately report any unsafe situations, near-miss incidents and all work related injuries.

Personal Leadership

  • Acts with honesty, empathy and kindness towards co-workers and clients.
  • Engages and works collaboratively with others through a shared purpose to achieve goals.
  • Has a thorough awareness of cultural safety and conducts themselves to operate inclusivity.
  • Takes responsibility on an individual level to strive for excellence;
  • Accepts and responds constructively to feedback.
  • Is aware of own strengths and limitations and seeks help from others as required;
  • Adapts communication style and messages to suit different personalities and cultures.


  • Understand and proactively contribute to managing risk and to promote a culture of participation in the risk process.


  • Actively contribute to quality improvement activities in Capecare through initiating continuous improvement suggestions;
  • Contribute effectively towards the organisation’s quality accreditation processes.


  • Adhere to all Capecare policies and procedures.
  • Own conduct and approach aligns with the Capecare Way.
  • Commits to the values of: Compassion Respect Partnership Commitment
  • Challenges behaviour in others that contravenes the organisational values.


  • Certificate III in Business Administration (desirable).
  • Valid National Police Clearance

Technical Competencies and Skills

  • A strong aptitude for working with new technology and a high level of proficiency with computer software systems, including Microsoft Word, Excel, Outlook
  • Pleasant telephone manner.
  • Excellent written and verbal communication skills.
  • The ability to multi task.
  • The ability to work effectively within a team environment.
  • The ability to build strong working relationships.
  • The ability to maintain confidentiality.
  • The ability to work efficiently and effectively without supervision.
  • The ability to manage time efficiently and plan, prioritise and carry out necessary work to meet required deadlines

Relevant Experience

Previous experience in a busy receptionist position, ideally within a health setting

Key Accountabilities of the Role

This role is responsible for the administrative function of the front office.

  • Answer all incoming telephone calls.
  • Attend to resident, visitor and staff enquiries.
  • Process and distribute Daily Mail (internal and external) and maintain franking machine.
  • Monitor supplies of Stationery, re-order and distribute as required.
  • Prepare and collate resident files for new admissions and discharges (in liaison with the Admissions Coordinator).
  • Archive all Capecare resident care documentation and maintain archive systems.
  • Filing – Maintain resident / client files for residential care.
  • Co-ordinate invitations to Resident Morning Teas.
  • Process staff and visitor meal orders and prepare fortnightly data for Payroll.
  • Process Quality Committee Data and prepare relevant spreadsheets and input Adverse Event data as required.
  • Maintain Unannounced Visitor File on a weekly basis.
  • Maintain residential care evacuation files (including photos and lanyards) on a weekly basis.
  • Maintain Evacuation Reports and Packs
  • Maintain the Master Resident List
  • Enter resident information into Autumncare database

The nature of the position requires the employee to be flexible and in addition to the specific duties detailed above and undertake any other duties applicable to the position as may be necessary, required and requested, provided such duties which are within their abilities and skills and where appropriate training has been provided.


20 Ray Ave, Busselton WA 6280
Ph: 08 9750 2000
Fax: 08 9755 4696

Community Care & Respite: 08 9750 2097


171 Naturaliste Tce, Dunsborough WA 6281
Ph: 08 9786 5555
Fax: 08 9786 5508

Community Care & Respite: 08 9750 2097


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ABN 77 630 179 279