This role is responsible for the administrative function of the front office.
- Answer all incoming telephone calls.
- Attend to resident, visitor and staff enquiries.
- Process and distribute Daily Mail (internal and external) and maintain franking machine.
- Monitor supplies of Stationery, re-order and distribute as required.
- Prepare and collate resident files for new admissions and discharges (in liaison with the Admissions Coordinator).
- Archive all Capecare resident care documentation and maintain archive systems.
- Filing – Maintain resident / client files for residential care.
- Co-ordinate invitations to Resident Morning Teas.
- Process staff and visitor meal orders and prepare fortnightly data for Payroll.
- Process Quality Committee Data and prepare relevant spreadsheets and input Adverse Event data as required.
- Maintain Unannounced Visitor File on a weekly basis.
- Maintain residential care evacuation files (including photos and lanyards) on a weekly basis.
- Maintain Evacuation Reports and Packs
- Maintain the Master Resident List
- Enter resident information into Autumncare database
The nature of the position requires the employee to be flexible and in addition to the specific duties detailed above and undertake any other duties applicable to the position as may be necessary, required and requested, provided such duties which are within their abilities and skills and where appropriate training has been provided.
