Employment Vacancy
Position Title: General Manager – Operational Services
Direct Supervisor: Chief Executive Officer
Direct reports: Property Coordinator, ILU Coordinator
Key Relationships: GM Finance, GM People & Culture, Facility Manager(s), Community Manager, Property Assistant, Purchasing Officer, Maintenance Officer(s)
Main Purpose of Position
The primary purpose of this role is to oversee and lead the property and maintenance department and manage the Independent Living portfolio. This role will manage risk and business continuity and will lead negotiation, monitoring and management of all major/key contracts.
This role is part of the Executive Management Team.
Accountabilities
Occupational Safety & Health
Standards of Performance
- Actively support the Capecare OS&H strategic objectives through the work responsibilities of this position and continually strive for improvements.
- Observe and comply with all health and safety instructions, procedures, signs and notices relating to your work and correctly use the appropriate protective clothing and equipment supplied.
- Follow Infection Prevention and Control procedures and standards relevant to the role.
- Use correct documented procedures to correct, if possible, and immediately report any unsafe situations, near-miss incidents and all work related injuries.
- Maintain good housekeeping at all times.
Personal Leadership
- Acts with honesty, empathy and kindness towards co-workers and clients.
- Engages and works collaboratively with others through a shared purpose to achieve goals.
- Has a thorough awareness of cultural safety and conducts themselves to operate inclusivity.
- Takes responsibility on an individual level to strive for excellence.
- Accepts and responds constructively to feedback.
- Is aware of own strengths and limitations and seeks help from others as required.
- Adapts communication style and messages to suit different personalities and cultures.
- Manage within own areas of responsibility the businesses resources to achieve organisational goals within a dynamic operating environment and in accordance with regulatory governance, risk management, ethical, equity and commercial requirements.
- Support a working environment that encourages creative, holistic approaches to improvement, innovation and transformation within the organisation.
Risk
- Be aware of and understand Capecare’s Risk Management Framework, related objectives and procedures.
- Understand and proactively contribute to managing risk and to promote a culture of participation in the risk process.
- Protect Capecare from adverse incidents, leading to the reduction of its exposure to risk and to mitigate and control risk should it occur.
Quality
- Ensure compliance with and actively contribute to quality improvement activities in Capecare through initiating continuous improvement suggestions and encourage others to make suggestions as required.
- Contribute effectively towards the organisation’s quality accreditation processes.
- Positively contribute towards a culture of continuous improvement within Capecare.
Values
- Adhere to all Capecare policies and procedures.
- Own conduct and approach aligns with the Capecare Way.
- Commits to the values of: Compassion Respect Partnership Commitment
- Challenges behaviour in others that contravenes the organisational values.
Technical Competencies and Skills
- A minimum of five years working knowledge in facilities management with at least two years supervisory and project management experience is considered essential for this role.
- Working knowledge of property management, building legislation and other related property maintenance services.
- Knowledge and experience in structuring and implementing Property Maintenance and Capital Works programs.
- Ability to formulate and implement strategic plans that facilitate sustainable revenue growth and minimise the organisations negative risk exposure.
- Highly developed ability to understand and apply financial information, financial drivers and performance measures.
- Ability to develop business relationships with external and internal stakeholders, authorities, organisations and individuals.
- Advanced analytical, problem solving, negotiation and conflict resolution skills.
- Ability to prioritise operational activities and experience in managing people resource allocations against business priorities
- Strong attention to detail and able to hold oneself and others accountable for driving and achieving collective team goals.
- High level of computer accuracy.
Education/Qualifications
Relevant tertiary qualification, such as degree in a construction discipline, property portfolio management or project management or the equivalent on the job experience is required. Postgraduate qualification(s) in project management, construction, business or management is desirable.
Relevant Experience
- Extensive experience in a senior management role in the property management/services (or similar) area.
- Knowledge of aged care and associated industries is highly desirable but not essential.
- Experienced in management of teams across multiple sites and effectively managing any staff issues including directing and supporting staff in their day-to-day duties and operations.
CAPECARE BUSSELTON
20 Ray Ave, Busselton WA 6280
Ph: 08 9750 2000
Fax: 08 9755 4696
Community Care & Respite: 08 9750 2097
CAPECARE DUNSBOROUGH
171 Naturaliste Tce, Dunsborough WA 6281
Ph: 08 9786 5555
Fax: 08 9786 5508
Community Care & Respite: 08 9750 2097
DONATIONS
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ABN 77 630 179 279