Employment Vacancy

Position Title: Administration Officer – Community Services

Direct Supervisor: Community Manager

Key relationships: Community Scheduler, Package Coordinators, Senior Community Services Coordinator, Enrolled Nurse

Main Purpose of Position

The primary purpose of this role is to manage the administrative function for Consumer Directed Care and act as the first point of contact for all Capecare Support Workers.


Work Health and Safety


Standards of Performance

  • Observe and comply with all health and safety instructions, procedures, signs and notices relating to your work and correctly use the appropriate protective clothing and equipment supplied.
  • Follow Infection Prevention and Control procedures and standards relevant to the role.
  • Use correct documented procedures to correct, if possible, and immediately report any unsafe situations, near-miss incidents and all work related injuries.
  • Maintain good housekeeping at all times.

Personal Leadership

  • Acts with honesty, empathy and kindness towards co-workers and clients.
  • Engages and works collaboratively with others through a shared purpose to achieve goals.
  • Has a thorough awareness of cultural safety and conducts themselves to operate inclusivity.
  • Takes responsibility on an individual level to strive for excellence.
  • Accepts and responds constructively to feedback.
  • Is aware of own strengths and limitations and seeks help from others as required.
  • Adapts communication style and messages to suit different personalities and cultures.


  • Understand and proactively contribute to managing risk and to promote a culture of participation in the risk process.


  • Actively contribute to quality improvement activities in Capecare through initiating continuous improvement suggestions;
  • Contribute effectively towards the organisation’s quality accreditation processes.


  • Adhere to all Capecare policies and procedures.
  • Own conduct and approach aligns with the Capecare Way.
  • Commits to the values of: Compassion Respect Partnership Commitment
  • Challenges behaviour in others that contravenes the organisational values.


  1. Certificate II in Business Administration or similar. • Strong working knowledge of:

MS Word

▪ Previous experience or knowledge of rostering principles

Technical Competencies and Skills

  • Well developed verbal, written and interpersonal communication skills essential to interact and build relationships.
  • Excellent time management skills.
  • Strong customer service skills.
  • Attention to detail and able to hold oneself and others accountable achieving own goals.
  • Must be well organised and capable of being responsive to needs at short notice.
  • Self managing and autonomous.

Relevant Experience

  • Aged care experience would be seen as beneficial
  • Minimum of 2 years in a similar role

Key Accountabilities of the Role

  • Oversee and administer the day to day activities of the office.
  • Proactively liaise with all Capecare staff to ensure regular contact and communication is maintained.
  • Act as the point of contact for all Support Worker enquiries regarding consumer issues and or services.
  • Develop and maintain a follow-up system with Capecare Support Workers.
  • Preparation, completion and distribution of Support Worker staff meetings, agenda’s and minutes.
  • Development of memorandums and other forms of communication to Support Workers.
  • Ensure all required data is gathered and stored in relevant databases and attend to filing and maintaining

    of client information in accordance with the organisation’s guidelines and procedures.

  • Assist in documenting, collating and filing of information required for reports and service and

    organisation requirements.

  • Preparation and management of consumer files in readiness for admission to HCP.
  • Oversee the operation of office filing and archiving.
  • Assist with locating and providing the current clinical documents as required for new admissions and or


  • Manage all incoming calls to the CDC office.
  • Supervise the work of employees in supporting roles when a service is cancelled and they attend the


  • Provide assistance to Support Workers in the understanding and interpretation of Capecare policies and

    procedures, as appropriate.

  • Ensure that office operations are in compliance with policy provisions and standards.
  • Deal with any other day to day matters that may arise.


20 Ray Ave, Busselton WA 6280
Ph: 08 9750 2000
Fax: 08 9755 4696

Community Care & Respite: 08 9750 2097


171 Naturaliste Tce, Dunsborough WA 6281
Ph: 08 9786 5555
Fax: 08 9786 5508

Community Care & Respite: 08 9750 2097


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ABN 77 630 179 279