Residential Aged Care

Leaving your own home and entering an aged care home isn’t an easy decision but it doesn’t have to be a daunting experience. At Capecare you will be treated with dignity, respect, and compassion, and we will support you to live the life you choose. We will take the time to listen and understand your personal experiences as we partner with you to deliver care and services tailored to your needs.

Capecare develops personalised care plans in consultation with you or your loved one. Our care is 24-hour, person-centred, and is provided by fully trained, skilled, and compassionate staff and qualified professionals.

Living at Capecare provides an opportunity to socialise, take part in many lifestyle activities, and make new friends. Residents can enjoy our gardens and courtyards, plus easy access t beautiful Geographe Bay, providing spaces to enjoy the sunshine, beach, flowers and veggie patches. Visitors are always encouraged and are very much a part of Capecare life, and families are always welcome to share mealtimes and join in lifestyle activities.

Fully Staffed Facility
Registered nurses and care staff on site 24 hours for all personal care and clinical needs.

Access to Health Professionals
Capecare provides residents with allied health support from occupational therapists, physiotherapists, and speech pathologists as required. We also have routine visits from GPs and dentist. We have agreements with local Pharmacies to provide a delivery service for residents. Services such as speech pathology, podiatry, psychologists and dieticians are available by referral.

Dining
Capecare has recently brought catering services in-house and has a dedicated team employed to provide the best quality selection of seasonal meals. We provide three meals a day, morning tea, afternoon tea and supper. Dietary requirements are accommodated to meet medical, cultural and religious needs. Sample menu here.

Lifestyle Activities
Engaging social activities include bingo, games, arts and craft, gardening, movies, outings within the local community, pet therapy and music therapy, quizzes, men’s sheds, visiting entertainers, and gardening. We tailor activities to the interests of our residents.

Essential Items
Essential furniture such as a bed, drawers, wardrobe, chair, and toiletries such as soap, shampoo/conditioner, razors, toothpaste, toothbrushes, and continence aids are provided, and residents are encouraged to bring treasured personal items.

Hospitality services
Our hospitality team keeps the facility and residents’ rooms clean. Bedding and towels are provided and changed regularly, and a laundry service is also included.

Additional services
Our onsite hairdresser is available to residents by appointment, and our village shop is run by our wonderful volunteers. The City of Busselton provides a monthly delivery service to library members and we have a large selection of books and DVDs available for residents.

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Locations

Finding the right facility is one of the most important steps in your residential care journey.

Our Busselton home features a Memory Support Unit which has been specifically designed to meet the needs of people living with dementia. We also offer couples accommodation on a limited basis.

Our Dunsborough home also incorporates a Memory Support Unit to meet dementia needs. Find out more about our Dunsborough campus.

Your rights and the quality of your care

At Capecare, your wellbeing, dignity and independence come first. Our services are delivered in line with the Aged Care Act 2024 and the strengthened Aged Care Quality Standards, which focus on safe, high-quality care and putting your rights first.

You have the right to:

Be treated with dignity, respect and compassion
Feel safe and receive high-quality care that meets your needs
Make choices and have a say in decisions about your care
Have someone speak up for you if you need support
Raise concerns without fear and have them responded to fairly and promptly

You can read more about your rights and the Quality Standards on the Australian Government’s My Aged Care website. Or download the Quality Standards booklet.

Next Steps

It is vital to start planning for residential care sooner rather than later, researching options when small signs start appearing that things may be getting difficult to manage at home. Having someone on hand to assist through the process of accessing residential care can be a huge help. Family members, friends, carer, financial advisor or a legal professional can help.

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ACAT Assessment
Before receiving care in an aged care home, including residential respite, an ACAT (Aged Care Assessment Team) assessment is needed to check eligibility. You can apply for an assessment in two ways:

Online

The online application form is quick and easy – and available 24 hours a day, seven days a week. The website also has an easy-to-use eligibility checker which you can use before applying.

To apply online visit: Apply for an aged care assessment | My Aged Care

By telephone

You can call the My Aged Care Contact Centre on 1800 200 422 (free call) to discuss your needs and complete the application over the phone.
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Financial Assessment
Depending on your income and assets, the Government may ask you to contribute toward some of your care and living costs. The exact amounts and caps are set by the Australian Government and can change over time. You can use the fee estimator on the My Aged Care website or speak to Services Australia for an estimate of your current contributions. This is a free service.

To get an estimate of your fees, use the fee estimator on the My Aged Care website at Fee estimator: How much will I pay? | My Aged Care or if you would like to talk to someone face-to-face you can book an appointment with an Aged Care Specialist Officer at a Services Australia service centre. Call Services Australia on 1800 227 475 (free call) weekdays from 8am to 5pm.
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Application
When applying for permanent or respite care, please provide a signed copy of the completed application form, your My Aged Care support plan or referral code, and a copy of your fee advice letter form Centrelink/Department of Veterans’ Affairs if you have it.

Download the Application Form.
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Offer of Placement
When a suitable vacancy arises, a member of our admission team will make contact. We will arrange a viewing of the room and common areas. Accepting or declining the offer is required no later than the day following the viewing. It’s important to remember there’s no obligation to accept an offer. If you decline the vacancy offer it will not affect remaining on Capecare’s Residential Waitlist.
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Accommodation Agreement
Once you accept a place, Capecare will help formalise the offer. A Resident Agreement sets out the care and services we will provide and how much you will be asked to pay for them. Sets out what room you are taking and how much you have agreed to pay, as well as other accommodation conditions, if relevant.

Fees and charges

Everyone’s financial circumstances are different, so the Australian Government sets the rules about how much you may need to contribute toward your care, accommodation and everyday living costs in residential aged care.

Your personal fees are based on your income and assets which are assessed through a Government income and assets assessment when you enter care.

We will explain these charges clearly to you before you make any decisions.

Everyday living costs – These are daily costs that cover services such as meals, cleaning, laundry and utilities. The amount is set by the Australian Government and may change over time.
Contributions towards your care – Depending on your financial situation, the Government may ask you to contribute toward some of your care costs.
The amount varies for each person and is based on the outcome of your income and assets assessment.
Accommodation costs – Accommodation payments depend on the room type you choose and your financial circumstances. You may have the option to pay for your accommodation as:
- a refundable deposit (similar to the traditional Refundable Accommodation Deposit or RAD),
- daily payments (similar to the Daily Accommodation Payment or DAP), or
- a combination of both.

The Australian Government sets the rules for how these payments work and updates them from time to time. These rates change periodically, so we will provide you with the current room prices and payment options as part of the admission process before you make a decision. For the most up-to-date details, please speak with our admissions team or visit the Government’s Fee Estimator on My Aged Care.

Using the Government Fee Estimator

Because the Government updates rates and contribution rules periodically, the information above is general only. For an estimate of your personal fees and contributions, you can use the free Fee Estimator on My Aged Care or speak with Services Australia or your financial adviser.
Capecare’s team can also help you understand the steps and guide you through the assessment process.

Frequently Asked Questions

How long will I have to wait for an offer of placement?

Your application is individually assessed, and waitlisting is prioritised based on your needs and urgency for placement.

How do I advise of any changes that may affect an offer of placement?

Please contact the Admission Team on 9750 2095 to advise us of any changes to your health and wellbeing that may affect your priority for placement including admission to hospital or transitional care. We would also appreciate a courtesy call to advise if you have accepted an offer of placement with another aged care provider or you no longer need to remain on the waitlist.

Can I bring my own belongings?

You are welcome to bring some of your own personal items of furniture with you, where space allows and provided this is in line with Capecare’s health and safety requirements. This may include a comfy chair, TV, or cabinet.

Who can I contact to find out more?

Please contact the Admission Team on 9750 2095 or admissions@capecare.com.au

CAPECARE
BUSSELTON

20 Ray Ave
Busselton WA 6280
Ph: 08 9750 2000
Fax: 08 9755 4696

Community Care: 08 9750 2097

CAPECARE
DUNSBOROUGH

171 Naturaliste Tce
Dunsborough WA 6281
Ph: 08 9786 5555
Fax: 08 9786 5508

Community Care: 08 9750 2097

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